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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Returning Defective phone

Why can Verizon not send out a replacement device without first sending my device back even within a return period?  I can’t be without my device for that long.  This is extremely frustrating especially after being mislead multiple times by VZW chat reps for over a month thinking they were send me a replacement device so I could return mine.