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Returns
Blove22
Member

Hey I wanna know the truth behind this and it is about returns, is this true that when you do two returns and or 2 exchanges that you cannot return a device until you have paid half of the device off if you decide to do an early upgrade and have to pay the upgrade and taxes on a different phone as I tried to do an return Tuesday to get a different phone but it did not work out in my favor at all, can someone look into my account under orders to see if I did 2 exchanges or 2 returns and let me know and I will go from there on, and I understand if I have to keep the current device I have until half of it has been paid off and then I'll do an early upgrade when the time comes to do so, I still am enjoying the device that I have as of now though, 

 

Then I see that option that you can do an early upgrade once half is paid on that device of whatever you have, am I correct as I see it under devices in the middle where it says upgrade early of the device that I have, 

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Re: Returns
vzw_customer_support
Customer Support

I will reply with a private message.

*Heather

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Re: Returns
vzw_customer_support
Customer Support

If you are eligible to upgrade when the phone is 50% paid off you give that phone back so that the current balance due (the other 50%) is basically canceled. So this means you are now able to purchase (upgrade) to any device you want, but you would pay full price. Your old phone would not qualify for any promotion. You would be required to pay the $35 upgrade fee, and the sales tax for the new phone at time of purchase (required to pay before the phone can ship), and then the cost of the phone is billed over 36 months now. It is not guaranteed that you will be eligible to do the early upgrade with this next phone.  

 

This is how it works for any and everyone who does the early upgrade. Hope this helps clarify things for you. Let me know if you have additional questions.

*Heather

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