I purchased a new iPhone 13 pro max and received it yesterday. I started transferring the information from my iphone 8 over and ran into an issue where the new phone wouldn't activate. I called customer service tech support and the customer service rep I spoke to was the rudest person I have EVER dealt with from any company. He kept interrupting me when I was trying to give him information. He couldn't resolve the issue and just transferred me to another department. I then decided to reach out to Verizon Tech Coach via text. He also was unable to resolve the issue. So after spending 2 hours to try to get a new phone activated I now have to take it into the local Verizon store to see if they can replace it. Verizon's customer service is terrible!!! Didn't use to be that way! Very unhappy!!!