SOS only

[Tahoe94]

Ever since I upgraded to version 16 I can only get SOS only service. I’m not happy paying for service I’m not getting. 

[vzw_customer_support]

I'm so sorry to learn about what happened since updating your software! You can turn off the SOS feature at this link: http://spr.ly/6602MVdUk I also see that you posted 2 days ago. Has everything been resolved? 

-Jordan

[Tahoe94]

No it didn't help. I'm paying for service I'm not getting. I had to download an app in order to communicate with family while at work. I work just 1/4 mile from I-95 with lots of shopping all around. I'm about to switch carriers.

[vzw_customer_support]

Thank you for sharing those details, Tahoe94. From what you have described, so far, this sounds to be a SIM issue. You should have received a Private Note from us. Please reply there, so we can look further into this issue with you.

*Gabriel

[jmblind]

I'm having the same issue, please help as this is beyond frustrating and I can't use my phone at all!

[vzw_customer_support]

Making sure my service is working properly is vital. I will be more than happy to assist. Please share with me what happens when you attempt to pull the sim card out while powered off?

-Rodney

[Samber]

Same thing is happening to my phone. And I’ve been loyal to version. Can we get this fixed ? 

[vzw_customer_support]

Hi there. Please send us a PM/DM so we can assist with your service concern. We are happy to help, as we know the importance of having reliable and stable service.

*Heather

[Ssong84]

Hello, I am having issues with my new IPhone 14. It says SOS only. What can I do?

[vzw_customer_support]

Hi, Ssong84. Thanks for contacting Verizon Social Media. I'll be delighted to assist you with any question or doubt. Please, contact us through Facebook or Twitter, for a personal assistance.

>Apollo