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SOS only
Tahoe94
Member

Ever since I upgraded to version 16 I can only get SOS only service. I’m not happy paying for service I’m not getting. 

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Re: SOS only
vzw_customer_support
Customer Support

I'm so sorry to learn about what happened since updating your software! You can turn off the SOS feature at this link: http://spr.ly/6602MVdUk I also see that you posted 2 days ago. Has everything been resolved? 

-Jordan

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Re: SOS only
Tahoe94
Member

No it didn't help. I'm paying for service I'm not getting. I had to download an app in order to communicate with family while at work. I work just 1/4 mile from I-95 with lots of shopping all around. I'm about to switch carriers.

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Re: SOS only
vzw_customer_support
Customer Support

Thank you for sharing those details, Tahoe94. From what you have described, so far, this sounds to be a SIM issue. You should have received a Private Note from us. Please reply there, so we can look further into this issue with you.

*Gabriel

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Re: SOS only
jmblind
Member

I'm having the same issue, please help as this is beyond frustrating and I can't use my phone at all!

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