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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Shipped trade in phone back but not showing received
wjd1924
Member

I shipped 2 iPhone 13 pros trade-ins, but it only shows 1 received. When I looked up UPS tracking numbers, both returned devices arrived at the Verizon returned processing center.

Could you please credit the returned phone using the labels you guys provided?

It is very trusting because I have to pay for the phone in the recent statement. Again only one device was credited instead of two.

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Re: Shipped trade in phone back but not showing received
vzw_customer_support
Customer Support

Hello! We do understand. To further assist you, I will be sending you a PM, so we can check this together and find out the best resolution.

>Lara

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