I am really frustrated by my situation. I have been a loyal Verizon customer for 7+ years. On 10/1 I took advantage of a trade in offer sent by Verizon thru text.
I sent my device on the prepaid UPS box. After 32 days the link says information not available. I contacted Verizon several times to fix this issue but the support members haven't resolve my issue and I am now 2 billing cycles into my "new" plan with no appraisal confirmation.
At this point I will consider cancelling my plan and request my old phone back.
Hope Verizon can find a real solution to this problem
i have the same issue. When i called in to find out my lost phone, the lady working for trade in department tried to get away with the issue and she just hung up the phone. So rude and I just forgot her name.