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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Trade in question on backordered devices

Hello -- I would like to communicate with a Verizon person, please.

My husband and I are trading in iPhone 8's for new iPhone 13's. The 13's are on back-order, which is understandable given the current economic environment.

We received the return boxes today. 

The very slow online chat forum person told me that I have "30 dates from the date of trade-in initialization" to return the 8's.

However, while I might be able to do that for one of the 13's, the second is completely on back-order.

I would therefore like to change the 13 on really-long backorder OR have the account set to understand that we want to get the new phones first to ensure a smooth transfer of data/contents from one to the other BEFORE returning the 8's.

Otherwise, we lose the trade-in OR we have no phones for a few weeks. 

Thank you for helping us.