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Trade in refund never received

I "traded in"  my iPhone 8 plus shorly after purchasing an iPhone 13 plus,  when checking with Verizon their response was it was being inspected.

I checked again and 4/8/22 received an on line comment that my device assesment would take 3-5 business days.  I have never heard anything.  After attemps to check on the refund status Verizon responded with a message that they have no record of any trade-in activity on my account.

I'm at a loss to know what the next step is???  My iPhone 8 plus was in great shape I should have kept it!!!  I would be very cautious using their trade offers.  There is no follow-thru by Verizon!!!



Re: Trade in refund never received
Customer Support

JanetJ69, thank you for letting us know about the troubles you've been having with your trade in. If possible, please meet us in a Private Note so that we can access your account and then I will do my best to find out where your trade in went, okay? *Stephannie