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Travel Pass Not working...
MMaven
Newbie
‎10-21-2022 02:26 AM

This is my second trip to the UK.  My first trip I had no problems with TravelPass.  This trip I can't get it to work.  I'm in Maidenhead, UK (if that help).  I have tried everything that I have seen online....and I tried a chat with Verizon, but that was of no help.  I have tried:  Cell Data ON, Cell Data OFF, Roaming ON, Roaming OFF, WiFi Calling on, etc.  I got it to work for a hot second last night (with Cellar data off...go figure?).  I did get a text message that my TravelPass was activated but I have no bars, no service.  

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Re: Travel Pass Not working...
vzw_customer_support
Customer Service Rep
‎10-21-2022 02:32 AM

Oh, goodness! Thanks for reaching out! We want to make sure we're getting up and running ASAP! Please, send us a Private Note, so we can dig into the troubleshooting, and get you taken care of right away!

 

*Chance

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Re: Travel Pass Not working...
MMaven
Newbie
‎10-21-2022 02:51 AM

Sorry to be dense...how do I Private Message you?

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Re: Travel Pass Not working...
MMaven
Newbie
‎10-21-2022 05:20 AM

Calling for help isn't an option.  I don't have access to a phone.  Is there anything else you can do to help me troubleshoot?

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Re: Travel Pass Not working...
vzw_customer_support
Customer Service Rep
‎10-23-2022 03:19 AM

No worries! I sent a Private Message your way, kindly get back to me so we can get started. 

*Eli

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