Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Travel Pass Not working...
MMaven
Member

This is my second trip to the UK.  My first trip I had no problems with TravelPass.  This trip I can't get it to work.  I'm in Maidenhead, UK (if that help).  I have tried everything that I have seen online....and I tried a chat with Verizon, but that was of no help.  I have tried:  Cell Data ON, Cell Data OFF, Roaming ON, Roaming OFF, WiFi Calling on, etc.  I got it to work for a hot second last night (with Cellar data off...go figure?).  I did get a text message that my TravelPass was activated but I have no bars, no service.  

0 Likes
Re: Travel Pass Not working...
vzw_customer_support
Customer Support

Oh, goodness! Thanks for reaching out! We want to make sure we're getting up and running ASAP! Please, send us a Private Note, so we can dig into the troubleshooting, and get you taken care of right away!

 

*Chance

0 Likes
Re: Travel Pass Not working...
MMaven
Member

Sorry to be dense...how do I Private Message you?

0 Likes
Re: Travel Pass Not working...
MMaven
Member

Calling for help isn't an option.  I don't have access to a phone.  Is there anything else you can do to help me troubleshoot?

0 Likes
Re: Travel Pass Not working...
vzw_customer_support
Customer Support

No worries! I sent a Private Message your way, kindly get back to me so we can get started. 

*Eli

0 Likes