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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
TravelPass "broke" again
MMaven
Member

Dear Verizon....unfortunately upgrading my software only "fixed" my TravelPass for less than an hour.  Please reach out to me to troubleshoot

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Re: TravelPass "broke" again
vzw_customer_support
Customer Support

Traveling outside the US should always be an enjoyable experience. We apologize that this has not been the experience for you so far. However, we can and will help get this resolved for you as quickly as possible.

 

Software updates are intended to enhance the performance of any device. Let's work together to address and resolve your concerns.

-Robert C.

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Re: TravelPass "broke" again
vzw_customer_support
Customer Support

As our valued customer, your account concerns are our concerns and we’re here to assist you in any way we can. Verizon takes protecting our customer’s personal and account information very seriously. Since we will need account-specific details from you, we’ve sent you  a Private Message on this topic:

 

https://community.http://spr.ly/6604MWjkK

 

 

-Robert C.

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