Traveling outside the US should always be an enjoyable experience. We apologize that this has not been the experience for you so far. However, we can and will help get this resolved for you as quickly as possible.
Software updates are intended to enhance the performance of any device. Let's work together to address and resolve your concerns.
As our valued customer, your account concerns are our concerns and we’re here to assist you in any way we can. Verizon takes protecting our customer’s personal and account information very seriously. Since we will need account-specific details from you, we’ve sent you a Private Message on this topic: