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Unable to add device to account due to imei not in db/incompatible device
dapinkprincess88

I have an unlocked iPhone 13 Pro which I have been using for a year. I wanted to added to my account and was told the IMEI was not accessible by Verizon and had to be added.  I was given a long reference number. I still get the device is incompatible error message.  What needs to be done, so the device can be added to account. I have spent hours with chat support.

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Re: Unable to add device to account due to imei not in db/incompatible device
vzw_customer_support
Customer Support

We can review the IMEI with you, to provide the best next steps toward keeping you connected. Shoot a Private Message our way.

*Eli

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