I just upgraded my phone to the 13 Pro Max, set it up and it works just fine, but I can’t log in to the my Verizon app without getting the error “It looks like your device is not eligible for SMS and you do not have an email-id set up.”
I’ve had my line for over 2 years, I’m the account manager and I can’t log in through the app to see my bill or manage my account. I’ve spoken with Verizon customer service who had me restart my phone, delete and redownload the app and then transferred me to apple tech support who also could not find out the problem. I’ve never had a problem until I upgraded.
Hello, azminzero137. We want to make sure you get the assistance you need to gain access to your My Verizon account again. We are sending you a Private Message to help you further.