Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
Verizon is Stealing my Phones

Back in December 2021 Verizon was offering $800 for select trade-ins when upgrading to a new Iphone 13. I traded in a Iphone 11 and Iphone XS Max which qualified for the $800 each. After Sending the phones using the kit they provided Verizon claimed they never received the phones (even though the UPS tracking number said both were delivered within the 30 days). After 6 different 2 hour long phone calls over the next 7 months, suddenly they found the phones in the warehouse. The only catch is that now the phones don't qualify for the trade in amount. I was told there's nothing they can do and I am out $1600 and my two phones. This is ridiculous and robbery.  

Re: Verizon is Stealing my Phones
Customer Support


Our goal is to ensure you get your trade in credit without any issues. I am sorry to hear that it has taken that long without a solution. Please respond to my private note to better assist.