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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Verizon stole my trade in
Vadymvp29
Member

So back in the beginning of may 2022, which has now been 5 months. I left my families phone plan to start a new plan with my iPhone 12. I told Verizon I want to transfer that phone 12 to a new account and plan and also add my wife to the plan as well. We both also wanted to trade in our old phones to get the trade in promotion. So we told Verizon we’ll do the trade in deal for 2 new iPhone 13 Pro Max’s. My wife’s trade in deal went through but mine never has. I have Been on multiple phone calls and online messaging support requests. Each time they eventually say they find my phone and it will be resolved. Still to this day it hasn’t. They always give me different answers and no one seems to actually care or get this resolved. It’s sad a multi billion dollar company will steal a phone or money from you and it takes an absolute insane amount of work to get your money back. But I guarantee the second you owe them a penny they will get charges on you and fee you like crazy. Verizon if your reading this I hope you can get this resolved because you guys stole my phone and my money. Your employees don’t know how to do their job and your customer service is terrible. Thanks for everything Verizon. 

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