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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
What's the point of Mobile + Home Rewards if you can't get it applied???
DebiF
Member

FIOS tells me to call Wireless, Wireless tells me to call FIOS and 3 months later and still I'm fighting to get the discount I'm entitled to.

I have HOME GIGABIT and UNLIMITED PLANS so I should be on Mobile + Home Level 3. Instead I've been on Mobile + Home Level 2 and FIOS tells me its not them its Wireless; Wireless tells me its not them its FIOS. 

So far no one has helped and being a Verizon customer for over 10+ years, I'm fed up calling every 2 weeks.  

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Re: What's the point of Mobile + Home Rewards if you can't get it applied???
vzw_customer_support
Customer Support

We are so sad that you are having that issue with the discount program, DebiF. We have sent you a Private Message, we want to see what we can do to help.

-Steven

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