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Where's my $800 credit for my trade-in?

I still haven't received my $800 credit for the iPhone that I traded in back in December. I was told it would be a couple months & yet here we are seven months later still no $800 credit as promise! After holding for an awful long time, I was told a supervisor would call me to get it resolved...still haven't received a call. Online chat is confused on how to answer. So here we go loopty loo 🙄 The decision to switch back is as poor as the customer service department.

Re: Where's my $800 credit for my trade-in?
Customer Support

It concerns us deeply that you still do not have resolution on the promotion issue, and that we did not call back as promised. The buck stops here. I have sent a private note to discuss the matter in a more secure setting.