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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
broken insurance

When i bought my new iphone pro max 13, i went online and added insurance. I thought it was on there and didn't think anything else of it... now today my phone broke, and I go to put in a claim only to realize the insurance never got added, even though i made sure to do it... Verizon was able to add the insurance but says I can't put in my claim for 30 days...I don't have another phone to use... is there any way out of waiting the 30 days, since this wasn't an error on my end? 

Re: broken insurance
Customer Support

Hello, aari90. We are very sorry to hear about any issues you experienced with adding an insurance feature in the past and we're especially sorry to hear about what happened to your phone. The 30-day time frame is put in place to avoid insurance fraud. We do recommend reaching out to Asurion who is our insurance provider to ask about any exceptions that might be able to make. You can reach out to them directly by dialing 1-800-881-2622.