Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
iPhone 13 Pro
jdavis715
Member

My iPhone 13 Pro will not connect to the internet. 

1. I have restarted my phone (many times)

2. Did a hard reset

3. Other devices in my office are connect without any problems

4. I also connected to another device through Hotspot.

Started yesterday afternoon.

0 Likes
Re: iPhone 13 Pro
vzw_customer_support
Customer Support

jdavis 715, We always want our customers to have the reliable device they need. To see that you’re having issues is troubling. Let’s check out what’s going on and see how we can help. May we have the city, state and zip code to where you are having these concerns? What is the signal strength on your device right now (How many bars)? Is this impacting your calls, messaging and data service? 

 

-Nicci

0 Likes
Re: iPhone 13 Pro
jdavis715
Member

Merrill WI  and I have 2 bars right now.

0 Likes
Re: iPhone 13 Pro
jdavis715
Member

54452

0 Likes
Re: iPhone 13 Pro
vzw_customer_support
Customer Support

Thank you for confirming. Can you provide more info on your location (intersection, zip code)? Are you able to make/receive calls & texts? How far away from the office do you have to travel to get a data connection?

-Gina

0 Likes
Re: iPhone 13 Pro
vzw_customer_support
Customer Support

 

I appreciate the details and zip code. I currently do not show any outages or alerts in Merrill, WI. Can you tell me if this is only happening indoors?

 

-Roni

0 Likes