I upgrade my iPhone X to 13 Pro, and wife iPhone 11 Pro to 13 Pro Max in September. We live in USA & work in Mexico in B.C so we travel few days week to Mexico.
We had no issue with our old phone to roam on few Mexican providers, but since the upgrade we virtually do not have any coverage unless we connected to WIFI.
I have contacted Verizon and reported the issue but have not heard back with any solution. They recommended when I am in Mexico to take off the SIM card and wait 5 minutes then place back, which I did with no change.
I tried all different settings and try all the manual to connect to Mexican carrier without any luck. This goes for both iPhones.
Strangely today one of my guests had iPhone 12 while we were driving in Mexico, he had full coverage on his iPhone, and it was connected to Mexican carrier with no issue with full bars.
I wonder anyone else experiencing same issue.
Yes!! I was on the phone with Verizon tech support today for almost an hour with the exact same issues. After countless tries the support operator finally looked up on Apple and found out that not only the new iPhone 13 but also apple watches and iPads do NOT yet have approval to operate internationally. Flabbergasted!! So annoyed over this but won’t let it ruin my vacation.