We were happily using AT&T for 4 years until we saw the Verizon ads saying that if we switch to Verizon and bring our old iphone to get a new iphone 13 pro, we could get a $800 trade-in credit. Even though our phones were working perfectly and were in excellent condition, we loved the idea of having a new iphone 13 pro and the trade-in credit that Verizon offered.
The whole switching process was a nightmare, we spent at least 12 hours on the phone with Verizon customer service to fix things. We had ordered two iphone 13 pros and two Verizon unlimited plan lines along with them. However, one of the phones came with an opened box, the seal was broken so we had to return it. The whole return/replace process took weeks as so many different representatives gave us wrong information on the phone and could not fix the order for a while. Finally, they fixed it and sent us a new phone with an unopened box, but this time we are going through a nightmare with the trade-in credit of the other phone! The phone that we sent them was an iphone XR which had appeared eligible for a $800 credit. My phone was in excellent condition; no scratches, no damage or replaced parts, so I was expecting the full $800. Yet, a $139 trade-in credit was applied to my order today (Nov. 23, 2021) and I am in complete shock and frustration right now. I never assumed I would have any issues with the trade-in as I thought Verizon was a high quality service company and a big name out there. But this was a naive thought and a very expensive mistake on my end! I would never ever trust Verizon again and I would never recommend it to anyone.
I paid so many fees to Verizon already, I spent more than 10 hours on the phone with Verizon and I feel that I am a victim of a fraud. I am furious right now and I regret that we switched 😞 If this is not resolved, I will tell everyone that this is a complete fraud and take this onto arbitration.
I am dealing with the same situation. After almost 20 years with ATT, I decided to switch to Verizon to take advantage of a promotion that included a $500 Gift Card for porting my phone number from another carrier plus $800 credit for trading my IPhone XR for the IPhone 13 Pro.
A week after I ordered the Iphone 13 (Oct 8, 2021), I received an email from Verizon to notify that there was a problem with the order. I immediately called Verizon customer service. After waiting on hold for over 1 hour, I decided to go to the local store, The store manager was told by the Verizon support team to cancel the original order and start a new order. I received the phone 3 weeks later, sent my IPhone XR to Verizon and today I noticed $138 credit instead instead of $800. On top of that, Verizon claims that i don’t qualify for the $500 rebate because I upgraded the phone. The promotion only required that the line, not the device, was active for at least one year. I’ve also spent countless hours dealing with this absurd nightmare.