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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Can't group text with Android or send them images
EMYJR
Member

I got an iPhone 14 about a week ago and have not been able to group chat with Android users or send them images.  The same problem exists if I try to text iPhone users who are off-line, meaning it affects all related SMS/MMS texts to groups or with images.  I'm running latest software iOS 16.0.3.  I've toggled Airplane mode on/off, iMessaging off/on, SMS off/on, MMS off/on.  I've reset Network Settings.  I've rebooted after making these changes.  Nothing helps and both Verizon and Apple help bots are useless.  Anyone else have this issue and figure out how to resolve it?

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Re: Can't group text with Android or send them images
ApleofMyi
Member

@EMYJR I had a similar problem though it was not group text it was using  the i phone 14 pro to  i message to text & send messages to  andriod devices. I can now send texts & images via i message to my family & friends no matter what smart phone they have. This is what we did:   We went to the Verizon store were we bought it from after having gone to the Apple store. The Apple Reps said it was a problem only Verizon could fix as they had someone else with the same problem & no matter what Apple tried to do it did not fix it. It took a level 3 Verizon specialist to fix it, so they advised us to go to Verizon. The Verizon store didn't believe it at first and they tried to do what you just described only to have realize they too had to  call their main support to ask what to do. They finally had to change my E-sim via Verizon to a different E- sim electronically and that fixed the problem. I hope this helps you get that issue fixed it was very frustrating to say the least.

Re: Can't group text with Android or send them images
EMYJR
Member

Thanks.  I was going to go there but now I can tell them what worked in your case.  I suspected an eSim problem.

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Re: Can't group text with Android or send them images
EMYJR
Member

Resolution:

I got in touch with a Verizon Tech at 800-922-0204.  I gave him the IMEI number (Settings/General/About/IMEI)  and he was able to look at the behind-the-scenes settings for my phone.  A setting hadn't initialized properly when the phone was set up.  He was able to fix the setting and it fixed the problem.  I didn't even need to reboot the phone.

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Re: Can't group text with Android or send them images
ToshaH
Member

Same problem!! Very frustrating, i will leave Verizon because I need this feature for work. AT&T iphone user do not have this issue. Has to definitely be a Verizon problem!!

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