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Empty Box Delivered
ALRK85
Member

Ordered a new iPhone 14 pro. I received an open and empty box, but no phone. I submitted a claim with UPS. Gave them photos of the box, and a still frame from our ring video showing the driver clearly holding an unsealed box. The weight of the package was listed as one thing in the box and another on my delivery confirmation. I fully believe it was stolen within the UPS facility after it was weighed. The  I called Verizon and they were not helpful. She asked me zero questions and just repeated herself. I was told they will investigate it for 8-10 days. But when I asked what that actually meant she had no responses just that is will be investigated. I have read many threads on here of similar situations. My biggest concern is not necessary having the phone, but the fact that my bill now has charges for a phone that I never got. Anyone have luck getting Verizon to fix their bill? I made an appointment in a store to talk with someone after the 10 days is up. I refuse to pay for something that I never had. This is crazy that it is happening so much and Verizon is just giving people the run around for solutions. 

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Re: Empty Box Delivered
GDK402
Member

This exact same thing happened to me yesterday. I spent forever on the phone with Verizon and UPS yesterday, I'm now on the phone with Verizon. If this doesn't work out I will be taking the box to the store. You can clearly see the security tape was cut and retaped with clear packing tape. This is insane. I wish when we ordered these they would have shipped to the store instead of my residence. Lesson learned the hard way. Maybe I can get my phone before Christmas. I'll keep you posted on how this turns out. 

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