Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
New iPhone stuck in transit

My iPhone 14 pro max arrived at the Laurel, Maryland UPS facility on September 21st and is still there. I was supposed to receive my phone on the 21st, then the date was moved to the afternoon of the 23rd. UPS My Chice now says that the delivery date is pending.

Given that the package meets the criteria for a claim, I tried to file one and was denied. I’ve called UPS three times for this, and they a;; say that Verizon has to initialize the claim. I can’t get anyone at Verizon to file a claim on my behalf or ship another phone, one that I’m already making payments on. HELP!!!!!!