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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Not receiving SMS/MMS but can send - New I-phone 14 pro

This was mentioned by others in 2020. My daughter's new phone cannot receive Text messages from non-Apple sources (so no messages other than imessages). She can send SMS/MMS no problem and send/receive imessages. This is very important because many of her school announcements are done via text and also my husband has an Android phone. If we cannot get it solved, we will have to return the phone/close her line. Any ideas? None of the suggestions (Airplane mode, restart phone, check messages status, send/receive etc...) have worked so far. We made a test call and her line is verified (we dial "#832"). This is NOT an i-phone issue. This is a Verizon issue. Same as previous thread started by @GregHorak a couple of years ago.