Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Order Disappeared?

I ordered an iPhone 14 Pro Max on 9/10, with a delivery date of 9/23. I called today because the order still hasn’t shipped, and the customer service rep said they have no record of the order in their system. I can still see the order under my Account Overview. Has this happened to anyone else?

I have no idea what to do, Verizon can’t even cancel the order because they can’t find it in their system, but I’d hate to order again and end up with two phones. Not to mention it’ll be the end of October before I’d receive a new phone. Definitely ordering through Apple next time. 

Re: Order Disappeared?

It happened to me a new customer trying to switch from T-Mobile. I ordered on 9/9 and they sent me a confirmation. I ended up getting an email that there was an issue with the payment even though it originally went thru. I called and went thru only a certain department was able to see it and said it was canceled. Like you it still said I still had the order. I ended up just going thru the steps and reordered. The new order showed up today much sooner then they quoted me and around the time the original order was supposed to. So all in all I’m satisfied other then the hours spent in chat and on the phone trying to figure out why my order was messed up.