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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Trade in Issue
Mickey23
Member

Also long time customer.  Almost switched this time but they gave me loyalty deal on trade ins of 3 phones....I sent back Trade in Iphone 11 (and purchased Iphone 14) on Sept 26 2022.  I have UPS tracking receipt as well as proof of delivery to the Dock in Forth Worth Tx on Sept 30 2022 10:30AM.  My husband got an acknowledgement but I did not.  I called numerous times beginning October and was told not to worry numerous times as they see my phone was received.  Well don't you know this 4AM I wake up to email update that my device promotional credit has been removed from my account and I will be billed $700 next month!  Back on the phone and after explaining all and saying this needs to be resolved NOW, she said she understood well....on hold a total of 1hr 12 min to be told the warehouse never updated the submission id.  she filled out a form and it should be fixed 7-10 days!!! I asked for supervisor and she said he'll call back within one hour.  It's almost an hour!!! I guess small claims court sounds about right! how many more hours on phone??!!

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