Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Trade in Issue

I was told to send in my iPhone XR for a trade in value of 800 dollars for the new iPhone 14 pro. My status said it was initiated and then nothing else. My package was delivered to Fort Worth Texas to the return center and I have proof of delivery. I have been told by TWO different Verizon reps that it 1) wasn’t a real tracking number, even though I verified it with UPS and 2) that I should just ignore that status because my trade in credit was already applied. Except they just revoked my trade in value today. I even called the trade in call center and they said that my trade in request was complete. It’s impossible to get anyone to help me with this issue when I did everything I was supposed to do.