3 dots or 5

[billj6]

Almost never do all 5 dots appear next to Verizon on the top bar.  It doesn't matter if I'm beside my router in the house or on 3G at home or anywhere else.  I live in a Pittsburgh suburb with cell towers everywhere.  I generally get good data transfer but sometimes a call goes right to voice mail with no ring.  If there are five dots, why don't five dots light up?

[vzw_customer_support · Accepted solution]

billj6, we don't want you to miss another call. Wireless signal is very challenging indoors. Your router works hard to retrieve signal from the best wireless tower in your area. As a result, it's very normal for the bars to fluctuate. Which phone do you have? Have you tried powering your device off/on to soft reset it? Here's a few troubleshooting steps that you can try to ensure that your Network Extender is set up correctly.

LasinaH_VZW
Follow us on Twitter @VZWSupport

[billj6]

Thank you. I will use your advice. By the way, my wireless router gets it's internet feed through the coaxial cable from Comcast.