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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
3G not working?
mho2376
Member

3G is not working; at home using wifi is fine, but can't access internet service outside of wifi locations.. .whats going on?

Labels (1)
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Re: 3G not working?
Ann154
Community Leader
Community Leader

Is the cellular data signal turned on?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: 3G not working?
BBNolan34
Member

My boss said he is having the same problem in Braselton, GA.

Bill

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Re: 3G not working?
dbvl84
Member

My 3g  isnt working either. I reset the Network settings and rebooted my phone but i still cant access the internet or my emails.

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Re: 3G not working?
vzw_customer_support
Customer Support

Having service issues are no fun mho2376. I know this i frustrating, so lets get this fixed.  Where are you located (zipcode)? What happens when you try to access the internet? What error message do you receive? Are you able to make and receive calls or use text? How long have you had this issue? Are the issues just inside or when you steps outside your home. Lets start with resetting the network settings. Here are the steps http://tiny.cc/la3dzw . Please keep us posted on the status of your issue.

KinquanaH_VZW
Follow us on Twitter @vzwsupport

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Re: 3G not working?
vzw_customer_support
Customer Support

We want your boss to enjoy 3G mho2376! Still having difficulties? What is the zip code? Tried resetting the network? http://tiny.cc/eaaezw

Sincerely,

JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport

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Re: 3G not working?
vzw_customer_support
Customer Support

@dbvl84

I want to ensure you're able to stay connected on your device as well!  What model phone are you using?  Is the service issue consistent or intermittent?  In what zip code are you experiencing 3G problems?  Problems indoors, outdoors or both?  Lastly, when did this problem begin?  Please let me know so I can further assist.  Thanks!

AnthonyTa_VZW
VZW Support
Follow us on Twitter @VZWSupport

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Re: 3G not working?
mho2376
Member
Thanks for all the replies... I reset the network settings and all is okay now, except losing all of the stored wifi's that had been setup over the years...oh well, at least able to get internet access outside of the house now... Thanks again
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Re: 3G not working?
CheleaDiane
Member

How do you reset network settings?

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Re: 3G not working?
mho2376
Member

Settings > general > reset

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