Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
4s Freezing, Turning off, Can't Turn on WIFI
doridoo74
Member

This is so frustrating after seeing several people having the same problem after the updates for the IOS 7.3 I am having the same problems. Phone turns off, Freezes, Sometimes I can't turn it off I have to hard power it down, WIFI grayed out, Battery says charged then BAM dies... I restored it back to brand new last night and didn't even put half the apps on there and it is still doing it. I saw one person saying that the only solution is to get a new phone? That is NOT acceptable at ALL. Why should I have to get a new phone when this obviously is a VERIZON/APPLE problem???? What is my next step?

Labels (1)
0 Likes
1 Solution

Correct Answers
Re: 4s Freezing, Turning off, Can't Turn on WIFI
vzw_customer_support
Customer Support

We want you to enjoy your latest update doridoo74! If you have already tried a restore and a complete factory reset, a replacement device would be the best option if the handset is less than a year old. Here is a link to assist with the hard reset. Please let us know the device responds. http://tiny.cc/tvee8w

JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport

View solution in original post

0 Likes
Re: 4s Freezing, Turning off, Can't Turn on WIFI
vzw_customer_support
Customer Support

We want you to enjoy your latest update doridoo74! If you have already tried a restore and a complete factory reset, a replacement device would be the best option if the handset is less than a year old. Here is a link to assist with the hard reset. Please let us know the device responds. http://tiny.cc/tvee8w

JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport

View solution in original post

0 Likes