Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Activated iPhone 4, but can't get any service...just says "Searching..."
Snyder23
Member

So I purchased an iPhone 4 and activated it with my number.  Verizon account says phone is activated with my number, and I set it up with iTunes and all that good stuff.  However, I can't get any service at all.  The rest of my family all has iPhone 4 and they get 3G coverage in our house no problem, but I can't seem to get service anywhere.  I have tried everything in the book; reset network settings, reset all settings on phone, soft reset, updated to newest IOS, dialed *228 and pressed 2 to get new PRL, turned it on and off multiple times, etc .  Still can't seem to get service, just keeps saying "Searching.." where the bars should be.  Just wondering if there are any other steps I need to take.  Appreciate any and all feedback.

Labels (1)
Tags (4)
0 Likes
1 Solution

Correct Answers
Re: Activated iPhone 4, but can't get any service...just says "Searching..."
vzw_customer_support
Customer Support

Hi Snyder23,

I am sad to hear about the problems with your new iPhone 4! That is a great device. Thanks for all the troubleshooting your have done so far. It appears your phone might be faulty. Are you still within your 14 day Worry Free Guarantee? If so, we can exchange it for another device. If not, you can visit your local Apple store for a hands on evaluation. Keep us posted.

Thanks, BobbyS_VZW
Follow us on Twitter @VZWSupport

View solution in original post

0 Likes
Re: Activated iPhone 4, but can't get any service...just says "Searching..."
vzw_customer_support
Customer Support

Hi Snyder23,

I am sad to hear about the problems with your new iPhone 4! That is a great device. Thanks for all the troubleshooting your have done so far. It appears your phone might be faulty. Are you still within your 14 day Worry Free Guarantee? If so, we can exchange it for another device. If not, you can visit your local Apple store for a hands on evaluation. Keep us posted.

Thanks, BobbyS_VZW
Follow us on Twitter @VZWSupport

0 Likes