Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Activated phone but still can't get it to work.
brooks_
Member

I have spent all day activating my iphone, set up an account, etc. and now it when I send a text or someone tries to text me it tells me "recipient has insufficient funds to receive message".  I have tried to call customer service only to be disconnected every time by your automated service. How in the world can I get some help with this?????

Labels (1)
0 Likes
Re: Activated phone but still can't get it to work.
ttipgem
Sr. Member

What service plan are you on?
Have to taken a look on your My Verizon account to see that the device is listed there?

When you call Customer Service, say the word "agent" repeatedly to get to a live person.

0 Likes
Re: Activated phone but still can't get it to work.
vzw_customer_support
Customer Support

Brooks, I am sorry to hear that you are having difficulties activating your device! You can activate the device right here: http://bit.ly/xB4iTc ! Do any other services work on the device (i.e. Data or Voice)? Please share more details. We are here to help!

SammuelP
VZW Support

0 Likes