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Activating Global Services from the US while in Spain
erizzle
Member

I am in Spain.  I signed up for Global Services before I left the US.  I did not dial *611 while in the US to activate Global Services.  The phone has no service in Spain.  What can I do to activate Global Services? Thanks!

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Re: Activating Global Services from the US while in Spain
vzw_customer_support
Customer Support

Hi Erizzle,

Spain sounds awesome! It saddens me to hear that your services are not working while abroad. Have you turned on voice and data roaming and voice on this device http://vz.to/1k2VRGz ? Keep me posted.

Thanks,
PamelaF_VZW
Tweet us @vzwsupport

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Re: Activating Global Services from the US while in Spain
erizzle
Member

Spain is fun!

My voice roaming is on.

My data roaming is on.

My international CDMA is on.

I am running version 7.1.1

No service.

On Wed, May 28, 2014 at 12:00 PM, Verizon Wireless Customer Support <

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Re: Activating Global Services from the US while in Spain
KnitterLetitia

I Am having this same problem in Portugal, I used this same phone last year in France with no problem, what's going on?

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Re: Activating Global Services from the US while in Spain
vzw_customer_support
Customer Support

erizzle,

Thank you for the details! Lets make sure all your service are set up properly while you are in Spain. Please private message me so I can review your account. If you have an alternate device you can also reach out to our global department at... http://vz.to/1jgVJ5K

LindseyT_VZW

Follow us on Twitter @VZWSupport

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Re: Activating Global Services from the US while in Spain
vzw_customer_support
Customer Support

KnitterLetitia,

Lets get your services working while you're on your great adventure. You can give our Global Team a call toll-free using any landline and our Virtual Calling Card: http://vz.to/J2vhyf

SarahO_VZW
Follow us on Twitter @VZWSupport

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