After I updated my iphone 4s it now tells me that it cannot connect to itunes
alrowlett
Newbie

I let the upgrade take place for my iphone and now when I go to itunes it says that it cannot connect. Does anyone know why?

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Re: After I updated my iphone 4s it now tells me that it cannot connect to itunes
gina7239
Specialist - Level 2

I'm getting that and a taking awhile to sync back my apps it says waiting. I only see that message on App Store. Not sure if I like the reg maps either.

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Re: After I updated my iphone 4s it now tells me that it cannot connect to itunes
gina7239
Specialist - Level 2

Do you on the computer have Internet because if its in recovery mode you need to plug into iTunes with the computer on Internet.

I had an cord and a plug w/ iTunes icon and the computer said it wouldn't sync in recovery mode because computer didnt gave internet but didnt say that. Also when backed up the apps would not redownload says waiting with the icon. Never did that before and I have done many major downloads before. The way I used to reboot phone it doesent do anymore with holding power button.

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Re: After I updated my iphone 4s it now tells me that it cannot connect to itunes
vzw_customer_support
Customer Service Rep

Hi alrowlett,

Is it the iTunes store that gives this error message or are you physically connecting your phone to iTunes and it's not being recognized? If the problem is with the iTunes store please follow these steps to correct. Settings -> General -> Date & Time -> switch OFF the "Set Automatically" options -> change the date back a few years -> go to App Store and try to connect -> error message appears stating "cannot establish a secure connection - check date and time and time settings" -> go back to Date & Time and turn "Set Automatically" back ON -> check iTunes and it should connect. Please let us know if this resolved the trouble.

Thank you,
MariaC_VZW
Please follow us on Twitter @VZWSupport

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