We always want your issue to be resolved on the first contact with Verizon Wireless and I apologize that this did not occur. I know how important it is to make sure that your data charges are accurate. I myself would not want to pay for something that I did not use. Our 4G services are blazing or upto 10x as fast in comparison to our 3G services. The faster the services, the more options you have to use the data. Example, on our 3G network you may not be able to stream advertisements on a web page, but on our 4G LTE services the ad would now stream in the background on a webpage that you visit per the speeds are faster. Little differences like that, can cause a significant amount of data to add up quickly. Is your MIFI device password protected? Were you able to get your issue resolved? Keep me posted.
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Thank you for your reply...actually you are the ONLY ONE to respond! It
would have been nice to know all of this information BEFORE i switched to a
"jet-PAC" from the "mi-fi"....whatever the reason...I will not accept an
overage charge of $210.00 without taking it to someone who is willing to
say "you are correct, shouldn't have happened!" My next step is
BBB...Consumer Reports & any other website I can find to report your abuse!
I was waiting for my cell phone contract to finish so I could switch to
VERIZON - 3 lines ...
NEVER IN A MILLION YEARS!
They record 500 mb's of use in one day on www.verizonwireless.com
when the phones data usage tracker shows 0 mb's used on the day because
I Freaking TURNED MOBILE DATA OFF.
(But how can you turn off mobile data you ask? WELL,
It's my mothers phone, she's 60 stays at home and doesn't need to surf the internet on the phone
we have FREAKING FAST INTERNET AND A HOME COMPUTER)
Then they keep saying "hey there's nothing wrong on Verizon's end,we've checked everything it's all valid."
They say "are you sure it's not your apps? they might be upgrading...apps can upgrade with mobile data off..."
WHAT ON EARTH?!?!
WE HAVEN'T DOWNLOADED ANY APPS, DO YOU THINK WE'RE COMPLETELY AND UTTERLY LACKING EVEN THE SLIGHTEST BIT OF MENTAL FACILITY?
ARE YOU SAYING THAT YOU HAVE PRE INSTALLED AN APP THAT WILL SUCK UP 500 MB OF USAGE EVEN WHEN THE MOBILE DATA HAS BEEN TURNED OFF? AND THAT IT CANNOT BE DETECTED? EVEN BY VERIZON STORE SALES REPS?
BECAUSE WE'VE BEEN TO THE STORES AND ALL THEY COULD COME UP WITH WAS TRY A FACTORY RESET.
YOU GUYS FACTORY RESET OUR PHONE,
YOU GUYS REPLACED OUR PHONE,
WE HAVEN'T DOWNLOADED ANY APPS.
THE PROBLEM HAS NOT BEEN RESOLVED, IT'S A PROBLEM ON YOUR END, PLEASE FIX IT.
This is so infuriating.
Just had that happen to me earlier today. I have the 4GB plan and always use under that since we started on this several months ago. I'm very vigilant now on how I use the device. Very rarely view a video let alone stream audio. I check the VZW data usage app on a daily basis. Last month I did get to 3 GB with 1 week to go in billing cycle so didn't do anything at all that I would call data intensive. Yesterday I used 400MB at the end of the1st week of billing cycle. Today I get a data usage warning that I'm now at 3GB! My phone was turned off all night until this morning. I did nothing out of the ordinary and checked my data usage app that came with the device. Android OS and Twitter were around 1.5GB each and they both spiked at the same time. I called VZW support and they stated the spike happened at 8:20am today. I advise I was working and not using the device. The couldn't go any deeper than I could to see exactly what caused the spike. Cust service agreed to bump up my data to 8GB for the rest of the month for no charge and bring it back down to 4GB for next billing cycle. Was then transferred to tech support but they could not explain why the sudden data spike. I advise when I'm home I'm always on WIFI. From reading other posts on this site it seems to be a problem.
I'm pretty sure that the customer service reps are trained to deny that anything is wrong on their end. Which is god awful.
They keep saying there's nothing wrong, basically they don't want to fix the problem, i sear i've been doing this back and forth for like 6 months. so i told them to cancel the line that is getting the incorrect usages without charging me the cancellation fee.
I'm not even asking to cancel both, just the one that is having the issues. Then they say well your data usages are valid.
the usages are valid
the usages are valid, these people are evil.
every time they act like the issue is resolved, i have to call back and convince some new rep that the charges are invalid.
In the end I will probably have to pay the cancellation fee but i'm definitely going to contact the fcc to get my money back.
These customer service reps are straight evil. The data usage is valid the data usage is valid. oh yea i see i see well the data usages are valid.
no you terrible evil person, the data is NOT valid because the phone is FREAKING TURNED OFF at the point where you claim we use data.
It's not the frontline reps. They aren't trained to say nothing is wrong, they just don't know either. Why would the upper management chain tell them what is wrong and then say they have to deny it. It would be much easier if they just didn't tell the reps, which is what upper management does. There is something wrong when it comes to the data usage but blaming it on the reps is not logical because they are in the dark, just like you.
well i got to the point where they claim they can't escalate it any further.
So yeah, I am so angry why can't they just figure out what's wrong and FIX it.
THE PHONE IS OFF! WHY ARE THEY CHARGIN FOR DATA? GO FIND SOMEONE WHO WILL FIX THE PROBLEM INSTEAD OF TELLING ME THE DATA IS VALID.
I was sharing ring central app with a good friend and found that my data use was piling up, based on his phone usage. I always double tap at the main menu and close out my apps. I found out when most of my data was being used on my detail usage shown on the Verizon website. I guess one could delete all their apps and built them up again, one by one, and observe which ones draw the most data. All I know is, Verizon should offer more data at a lower price because I am maxed out a lot, with very little video or audio streaming during the month. They get plenty of money from me.
I can relay to the overage on data. I went from 5 to 7 in one month. They had no solutions except turn everything off when not in use. I am under a 2 yr. contract with a year to go. At this rate, I would be better off to pay the early termination fee and go elsewhere for my internet.