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Asurion sent me a dirty refurbished phone when my phone was stolen
KChinn
Member

My phone was stolen and I had insurance with Asurion. I paid the $170 or whatever fee to get a "new" phone. I got it yesterday and my first thought was this phone looks old and dirty. I then discovered it is refurbished. There was dirt in the all the cracks I had to clean out with my fingernail. Disappointed in Asurion insurance and disappointed in Verizon for allowing it to happen or using a company that does that. I am sure I could have gotten a refurbished phone online for what I paid them for the deductible so I think the insurance is a waste.

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Re: Asurion sent me a dirty refurbished phone when my phone was stolen
B33
Sr. Leader

Yuk.!  i'v seen this happen an reported in the Past:  i would contact them and request another Phone or a New one that is not in the Condition like the one you got you don't deserve that.. b33