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Bad ESN
tmontanez
Member

I need Help purchased a phone off craigslist i contacted the person and they keep saying they gonna do something but they havemt is there anything i can do

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Re: Bad ESN
vzw_customer_support
Customer Support

I know that saving money is the key, especially with phones tmontanez but we always want to recommend to customers that purchasing a phone from an unauthorized source can be risky. We are unable to do anything about the phone until that person who owned it prior to you buying it releases it to be activated. The information provide by the community is correct. I recommend trying to get your funds back and purchasing a phone from an authorized source. We have plenty of phones for a good price. Are you eligible to upgrade? If so, take a look at our devices and prices here http://bit.ly/nD0WuY
If your not eligible to upgrade, what phone do you currently have and what issues are you having with it? It still may be under warranty or you may have insurance on your line. Please keep us posted and we can help you find options for replacing your device.

KinquanaH_VZW
Follow us on twitter @vzwsupport

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Re: Bad ESN
commonsense101
Sr. Member

Either get the money back, or turn not a conman yourself and sell it...

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Re: Bad ESN
vzw_customer_support
Customer Support

I know that saving money is the key, especially with phones tmontanez but we always want to recommend to customers that purchasing a phone from an unauthorized source can be risky. We are unable to do anything about the phone until that person who owned it prior to you buying it releases it to be activated. The information provide by the community is correct. I recommend trying to get your funds back and purchasing a phone from an authorized source. We have plenty of phones for a good price. Are you eligible to upgrade? If so, take a look at our devices and prices here http://bit.ly/nD0WuY
If your not eligible to upgrade, what phone do you currently have and what issues are you having with it? It still may be under warranty or you may have insurance on your line. Please keep us posted and we can help you find options for replacing your device.

KinquanaH_VZW
Follow us on twitter @vzwsupport

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