That seems to contradict a lot of what you said. You stated that you have a data plan and you somehow went over that data plan and was told it was because of iMessaging. If you did not have a data plan turned on (I assume you mean you turned it off in settings because you can't have an iPhone or any other smartphone on VZW without having a data plan) and you weren't on wifi then how is it possible that you were able to do anything that would use data? These are the questions you need to ask yourself AND the reps if you are positive that you had turned your data off and you did not have access to wifi.
And no, you aren't being told to read the entire manual...although over time it does help if you actually read through it to actually understand how your device works. You seem to imply reading the manual is something that you shouldn't be expected to do...yet you expect that every minute detail be expressed to you (do you think a rep should verbally read the manual to you so that you can be aware of all possible things related to the phone? Would that be a realistic way to do things considering the millions of customers besides you and your family?). What you and ANYONE should do is research info about something they are interested in before purchasing. That would be part of the responsible decision making process. It would also be a great idea to research and ask detailed questions about any new feature you com across prior to using to make sure you know what to expect and what you are getting in to when using that feature. Since iMessage is a new feature, all of us that started using it were new to it. We all had to learn what it was and how it works. Some of us choose to make sure we clearly understand before proceeding to make sure it is something we want to opt in to.You can NOT base any of your past devices and their functions on how things will and should work with a completely different device and different features. That is an error on YOUR part of you do so.
...I'll be sure to tell all the other excutives I live with...
You want to help....well I will be happy to go up the food chain. What page has the CEO's email and phone number?
I just figured you would discuss it over breakfast with him, along with all of the "other executives" you live with.
well, I will do it when my husband with Malignant MS can talk, speak and walk. So continue to laugh on.
Have a great life. Thanks for you kind help.
This is a small issue compared to what I have to deal with on a daily basic.
Yes big error on my part to listen to an intelligent forturne 500 executive who has brain damage. We got the phone and went on a trip so his mother could see him while he is still fuctioning so no, I did not have time to read the manual. I thought by calling Verizon and even leaving it at the Verizon store in Allen, Tx it would have been resolved; but it wasn't.
Tonight, leaving my sick husband in bed, I went to the Verizon here in Denver. I will handle this as I do everything else.
Not to sound cruel or anything, but you're saying that you listened to someone that had brain damage (are you implying that he told you there would be no other charges and you went with that...yet you are angry with VZW because you listened to someone that may be a CEO of a company but is not the CEO or an employee of VZW...that happens to have brain damage...which would imply that thought processing may be affected due to their unfortunate circumstances? And this makes it ok for you to attack and belittle ever single person on this message board that ATTEMPTED to try and help you figure out what may have happened? Mind you, you had time and continue to have time to continue being this type of ridiculously rude person on this message board but you do not have time to actually listen or really read anything anyone was saying to you without being the way you have been...and you didn't have the time to read any of the info provided...but you had plenty of time to continuosly reply with sarcasm and rudeness)? Sorry for whatever your husband may be going through but that does not make anything you have said or any part of how you have behaved on a user forum justified. I truly hope you have the right of mind to NOT be this type of individual when you speak with people face to face...because if you are you're probably wasting your time and making your family look bad by the way you represent them. No one would want to help someone that talks down to others and acts as if they are smarter than anyone....while clearly not having a true understanding of what they are dealing with in the first place. Good luck to you.
tommy mcdonald wrote:
Yeah verizon sucks *** i was lied to by a sales rep just so i would renew my contract and but a new phone.. now they keep asking me to pay 300 a month to pay off all the phone and air time all at once.. i have had 3 other cell providers and they were all much better.. i am stuck with them 4 the next year and 1/2 after that they will loose me 4ever i want every1 i know and dont know NOT TO BUY THERE CRAP.... I wont buy from a company that cares so little about there people.. Boo verizon...
Not sure what you mean by "pay off all the phone and air time all at once...". If you mean that you charged your phone to your account, yes you will have to pay for the entire phone on you next bill. As to air time, you have to pay for all of your air time EVERY MONTH.
You say that you have had 3 other cell providers that were all much better than Verizon. I guess they may have been better than Verizon, but they were not good enough to stick with, though, since you hav since left all 3.