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Caller ID and call waiting gone...
robin1952
Member

When I am on the phone and another person calls, my caller ID is suddenly disabled.  The call waiting icon is also suddenly missing and has been replaced with a facetime icon.  How do I restore these functions to my phone?  I have tried rebooting and a system reset but it did not work.

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Re: Caller ID and call waiting gone...
crelin
Sr. Member

Go to settings->general->reset and select Reset Network Settings.  This will fix the call waiting/id issue and it will not delete any of your apps/media (it's not a factory reset).

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Re: Caller ID and call waiting gone...
vzw_customer_support
Customer Support

@robin1952

That's an odd occurrence!  I want to ensure your device is working as expected again.

Have you tried what "crelin" suggested?  If so, let us know the outcome.  I would've also suggested reprogramming the device by dialing *228 Option 1, then resetting the network settings http://vz.to/13oHZMX as well.  Keep us posted!


AnthonyTa_VZW
Please follow us on Twitter @VZWSupport

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Re: Caller ID and call waiting gone...
animalhouse
Member

HOPING THAT ANTHONYTA_VZW SEES THIS....

I GOT A NEW IPHONE4 APRIL 24TH   SINCE THEN I HAVE BROUGHT MY PHONE INTO THE VERIZON STORE TO HAVE THIS SAME PROBLEM FIXED. TWO TIMES.  FIRST HAPPENED TO MY FRIENDS IPHONE, AND THEY FIXED IT THE FIRST TIME.

BOTH TIMES I WENT IN THEY TOLD ME THEY HAVE BEEN SEEING THIS ALOT WITH THE IPHONES LATELY, SO I WAS SURPRISED TO SEE YOUR COMMENT THAT THIS IS AN ODD OCCURRENCE.

BOTH FIXES LAST AT THE MOST 10 DAYS.... THEN WHEN I GET ANOTHER CALL, PHONE MAKES CALL WAITING NOISE, BUT WILL NOT SHOW WHO IS CALLING. I HAVE A PARENT AT HOME IN HOSPICE, AND IT IS IMPERATIVE

THAT I KNOW WHO IS CALLING. WHEN IT HAPPENED AGAIN TODAY, I WAS TOLD BY VERIZON THEY WOULD GET ME A REFURBISHED PHONE.

THIS IS NOT ACCEPTABLE TO ME. THIS PHONE IS 3 MONTHS OLD. I SHOULD NOT HAVE TO RECEIVE A REFURBISHED PHONE. I LOGGED ON TO VERIZON JUST NOW TO GET EMAIL CONTACT ADDRESS AS I WAS GOING TO WRITE TO VERIZON AS WELL AS APPLE TO LODGE  MY COMPLAINT.

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Re: Caller ID and call waiting gone...
Not applicable

First stop writing in ALL CAPS

Now I agree about getting a refurbish piece of junk but that is what you receive under warranty.

I would bring the phone to an Apple store near you. Much easier than going through Verizon.

If the phone is under ninety days old, you can still buy Apples Extend Care program http://www.apple.com

Good Luck

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Re: Caller ID and call waiting gone...
vzw_customer_support
Customer Support

Hi animalhouse,

I am saddened to hear about the problems you are having with your phone. I would be upset if I had these problems too. The replacement option is the way to go. I know that it is not sitting well to get a Certified Like New Replacement. Please be assured that our replacements do go through a 100 point inspection to meet our standards before sending them to our customers. We are here to get this resolved and fixed for you. Please give it a try.


Bobby_VZW
Please follow us on twitter @VZWSupport

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Re: Caller ID and call waiting gone...
GMan58
Member

Well, that did not fix it, on the setting side and when you call 228 it kicks you off the network. So, how does one fix it.

G

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Re: Caller ID and call waiting gone...
GMan58
Member

Your right, one phone now. Hope to find an answer, probably Apple and Verizon's way to move us to the 5

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Re: Caller ID and call waiting gone...
vzw_customer_support
Customer Support

Hi GMan58,

I understand how important Caller ID and Call waiting are for our daily calls. I had same issue with another customer and we were able to resolve with a factory reset. Please follow the steps at this link http://bit.ly/LdGqLl and keep us posted. I trust that a hard reset will resolve for you as well.

AntonioC_VZWSupport
Follow us on Twitter at www.twitter.com/VZWSupport

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