Re: Calls dropping and phones not ringing.
CoachDonna
Newbie

We have light gel cases, that was never a problem before.  Generally 3 bars.  And yes, we've reset the networ, dialed *228, updated everything on the phone we could think of.

He has a 5c, I have a 4...we've been Verizon Wireless for a while.  I have to think since it's happening to both of us, in the home and away from home, that it may not be our phones.  Something has to have changed in the area. Wouldn't that make more sense?

Donna

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Re: Calls dropping and phones not ringing.
vzw_customer_support
Customer Service Rep

CoachDonna,

Thank you very much for trying those steps for us. Another step that I would like for you to test out would be to remove the sim card from the iPhone 5c. Just to have the phone do a differnt sync with the network. This link will give you the steps on how to remove that sim card: http://vz.to/1vra0Rl Please keep us posted.

KevinR_VZW

Follow us on Twitter @VZWSupport 

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Re: Calls dropping and phones not ringing.
CoachDonna
Newbie

I'll try that tonight.  But that won't solve the IPhone 4 problem since that one doesn't have a sim card.

Donna

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Re: Calls dropping and phones not ringing.
vzw_customer_support
Customer Service Rep

CoachDonna,

Thank you for trying th steps provided with removing the SIM card. Keep us posted on how that works out. Per the zip provided previously I do see that the area may have network opportunities. How far do you have to travel before service improves? When you leave your home area do you still experience dropped calls?

LindseyT_VZW

Follow us on Twitter @VZWSupport

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Re: Calls dropping and phones not ringing.
CoachDonna
Newbie

Nothing seems to have changed with removing and replacing the sim card.

Yes, the calls do drop away from the house. Or calls go straight to

voicemail even though we are holding the phone in our hand awaiting a call.

We haven't strayed far from home recently, so I'd say it is consistent at

least within a 15-20 mile radius. I noticed today at home that the phone

was going from 1x to 3G and from one bar to three, all in exactly the same

spot.

On Sun, Aug 24, 2014 at 12:44 PM, Verizon Wireless Customer Support <

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Re: Calls dropping and phones not ringing.
CoachDonna
Newbie

Just was on a business call and the call was dropped FOUR times. This has

to stop. How do we accelerate finding out the problem? Since it's not

just one phone what else could it be?

Thanks.

On Sun, Aug 24, 2014 at 12:44 PM, Verizon Wireless Customer Support <

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Re: Calls dropping and phones not ringing.
vzw_customer_support
Customer Service Rep

Thanks for providing this insight. Have you ever had a network ticket completed for the described issue along with the problem area?

YosefT_VZW
Follow us on Twitter @VZWSupport

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Re: Calls dropping and phones not ringing.
CoachDonna
Newbie

I haven't. Where should I do that?

On Wed, Aug 27, 2014 at 8:30 AM, Verizon Wireless Customer Support <

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Re: Calls dropping and phones not ringing.
Not applicable

*611 or 1800-922-0204 you have to speak to Tech Support

Use option 4, then say agent over and over. You should get someone pretty quick.

Tell them you want to open a trouble ticket and tell them the exact trouble.

Good Luck

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Re: Calls dropping and phones not ringing.
DarkestFord
Newbie

There is no find my iphone app for windows 7. You have to go to icloud,com and login to track your iphone.

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