Correct Answer: Can I get my device with a broken screen replaced?

matthew1111 · ‎02-24-2014

Ok so i got a new iphone on tuesday and when I got home it fell out of my pants pocket onto the driveway and the whole screen shattered. So im wondering what do i do now with the unusable phone. When i try to use it the glass just keeps hurting my hand so i cant use this phone that broke on day 1 :/. Though i dont want to have to pay another $200 to get this phone replaced and risk having the same thing happen again. Any ideas?

ttipgem · ‎02-24-2014

Physical damage is not covered by the manufacturer's warranty. So you are not going to get it "replaced". You are going to need to pay for a new phone or pay to have the screen fixed (if it is fixable.)

Do you have insurance? If not, then you will have to pay for a replacement phone on your own. You probably can get a used one for less than a brand new one.

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ttipgem · ‎02-24-2014

Physical damage is not covered by the manufacturer's warranty. So you are not going to get it "replaced". You are going to need to pay for a new phone or pay to have the screen fixed (if it is fixable.)

Do you have insurance? If not, then you will have to pay for a replacement phone on your own. You probably can get a used one for less than a brand new one.

iPhone 4S