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Can't get MMS to work. @VZSupport - Please help
txholdem
Member

Hello,

I've a new iPhone 4s. Number ported from sprint.

Voice - check

SMS - check

Data - check

Wifi - check

iCloud - check

Hotspot - check!

MMS - no cheese. red exclamation mark almost instantly

Following actions tried already

- Yes, Settings -> Messages -> MMS messaging is on

- power recycle

- *228 Option2

- Reset Network Settings

- reset (home + power button for 10s) after settings change

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Correct Answers
Re: Can't get MMS to work. @VZSupport - Please help
VZWGSCTech_Nicole

Unfortunately calling tech support is the only option because:

1. its sounds like something is wrong in the system with your text/mulitmedia messaging and a tech support rep needs to verify that you have the correct feature on your account. Also they have the ability to refresh the feature which may resolve your problem

2. A store rep may not have access to the tool that is used to refresh the feature.

I've seen this problem happen before and it usually takes about 4 - 6 minutes to resolve it!!!!!!

View solution in original post

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Re: Can't get MMS to work. @VZSupport - Please help
VZWGSCTech_Nicole

Contact Tech Support because there may be something in the VZW system that needs to be corrected!

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Re: Can't get MMS to work. @VZSupport - Please help
txholdem
Member

Thanks Nicole - I thought I could reach out to a tech support person here who could help. is that not true?

Is calling in the only option?

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Re: Can't get MMS to work. @VZSupport - Please help
VZWGSCTech_Nicole

Unfortunately calling tech support is the only option because:

1. its sounds like something is wrong in the system with your text/mulitmedia messaging and a tech support rep needs to verify that you have the correct feature on your account. Also they have the ability to refresh the feature which may resolve your problem

2. A store rep may not have access to the tool that is used to refresh the feature.

I've seen this problem happen before and it usually takes about 4 - 6 minutes to resolve it!!!!!!

View solution in original post

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Re: Can't get MMS to work. @VZSupport - Please help
gina7239
Sr. Member

Could be u have mms set to off. If that's what I think it is then it working u just didn't change it.

I have opposite problem when I want to send imessege it sends as text although I have it set to off so it won't send as text or mms.

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Re: Can't get MMS to work. @VZSupport - Please help
Tidbits
Sr. Leader

Log into My Verizon and see if you have picture messaging blocked.  If it isn't then call tech support.  Exactly how long since you have ported your number?  Sometimes it takes up to 1 week for text and such to be completed, but usually no more than 1-2 days(This goes for ALL carriers).

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Re: Can't get MMS to work. @VZSupport - Please help
gina7239
Sr. Member

While porting process going on can u get SMS while waiting for mms to work? I've never ported before

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Re: Can't get MMS to work. @VZSupport - Please help
txholdem
Member

Problem solved. Thanks all for your help!

Resolution: My company had blocked MMS from all iPhones, but I can't see this info on my VZ profile. Called VZ business tech support & they knew what was going on. Had to complain & whine to my company about this & they finally authorized unblocking.

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