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Cannot receive some text messages
dmcnickle
Novice

We moved and changed our Verizon number to the area code/prefex of where we moved to.  Since then, I cannot received some texts messages.  People tell me they text me but I do not receive them.  I am receiving some text messages.  Any ideas of what I can do?  I have dialed *228 and selected 1 and 2.

Thanks

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Re: Cannot receive some text messages
kaebfly
Leader

I would suggest contacting VZW to make sure there isn't something on their end that needs to be fixed. You can try resetting or restarting your iPhone to see if that works.

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Re: Cannot receive some text messages
ChaunceyM_VZW
Novice

Hello dmcnickle. Excellent suggestions kaebfly. This really sounds like a situation where a troubleticket needs to opened to determine the root cause of your troubles. We can quickly expedite this by having you send me private message that includes a contact number. I will reach out to you and get the investigation started immediately. I look forward to speaking with you.

ChaunceyM_VZWSupport

Follow us on twitter @VZWSupport

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