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Charged for iPhone supposedly not returned

So i was having trouble with my iPhone.  They sent me a new one and i immediately sent it back.  They first said they never received it.  then after a few calls, they said they would look into it.  then they told me it was damaged and sent me pictures.  When i called to complain, they said it wasn't damaged but they received an empty box.  When i tracked it through fed ex, it shows it was scanned in at the proper weight.  So as far as I'm concerned, either it was stolen from someone at fed ex, or Verizon.  Either way, not my problem.  After 5 calls and almost 3 hours on the phone, in addition to three people telling me they will call me back, nothing.  I guess nine years and 5 lines (in addition to wanting to add my daughter with a new iPhone for xmas) doesn't mean anything to Verizon.  anyone have any luck with this?

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