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Charging problems
hwaahid
Member

My phone has to be held a certain way for it can charge if I'm still under warranty can i get a replacement phone? and how would i get it?

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Re: Charging problems
gina7239
Sr. Member

If you are under you original warranty which is 1year... If you have apple care you have 2yrs. If you have vzw extended warranty it good until you don't pay for it anymore.

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Re: Charging problems
gina7239
Sr. Member

Call vzw to see what your options are.

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Re: Charging problems
vzw_customer_support
Customer Support

hwaahid,

I am sorry to hear about your phone not charging properly anymore. I know it drives me crazy when technology does not work the way it is designed to, so lets get this fixed! If your device is still under warranty and there is no physical damage it can be replaced at no cost. If you have insurance but are out of warranty you can file a claim. Provided below is some more information on our device replacement program http://bit.ly/pBjESP.

Thank you,

GeorgeP_VZW

Follow us on Twitter@VZWSupport

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