Contacts not receiving my texts reliably?

Emma143 · ‎02-07-2013

A number of my contacts, including my boyfriend, have not been receiving my texts reliably and I have not been getting theirs. Texts are being sent from me and they dont receive them, or they will text me and I never get them. Or a text I send wont show up till hours later. This is becoming a serious issue. How do I fix this?

vzw_customer_support · ‎02-15-2013

Hi Emma143,

I apologize you're having issues with not receiving nor getting your text messages! I'd like to assist you with your concerns. Are you using iMessage or a 3rd party app to send and receive your messages? Is this issue happening in one location or many? What's the zip code? I'd like to suggest doing a soft restart on your device. Here's the steps http://is.gd/AoFZl6. Also you can reset your network settings http://is.gd/kcOGtl. Afterwards, test by sending a message and asking the party to reply back. Let me know if either or both of these suggestions help.

Thanks,
EdW_VZW
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