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Could not activate cellular data network
GRWolverineFan

When I try to use my iPhone 4 on the internet w/ 3G not WiFi I regularly (but not 100% of the time) get the error message "Could not activate cellular data network: You are not subscribed to a cellular data service".  The problem is that I AM subrscribed to a cellular data service (Nationwide Family 700 with Unlimited Data/Text/Pictures) and my wife's iPhone 4 works fine.  Any suggestions? 

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Re: SOLVED - Re: Could not activate cellular data network
GRWolverineFan

They are sending me a new phone.  We tried everything listed above and none of it worked.  Must've gotten one of the few faulty Apple products....

View solution in original post

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Re: Could not activate cellular data network
nanna24
Novice

A phone call to Verizon customer service should take care of it.

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SOLVED - Re: Could not activate cellular data network
xenon19
Member

My Wife's iPhone 4 had the same problem - we purchased it yesterday.

 

After talking with support for a while they transferred me to the "next level of support". That person had me do the following steps which worked for me. I am not sure if the same steps will work for you - but it may be worth a try:

 

Note: you will need to have a computer ready with the latest Version of iTunes software installed.

 

First do a reset of network settings: Settings > General > Reset > Reset Network Settings.

 

After the iPhone restarted we did: Settings > General > Reset > Erase All Content and Settings - NOTE: THIS WILL ERASE YOUR CONTACTS AND APPS you downloaded since you got the iPhone. If you are not comfortable with this then please contact VZW Tech Support.

 

After the reset - iPhone Restarted, an icon came on the iPhone screen to plug it into the computer.

After we did that we set it up as a New iPhone. NOTE: This part is important. Make sure to choose to setup as a new iPhone and not restore the settings from a backup.

 

Click Continue to finish these steps and then iTunes will perform a Sync and there will be a message that its OK to remove the iPhone.

 

Now remove the iPhone, disable Wifi and do a test call to #832. If that verifies ok, then go ahead and try to access the web. At this point I was able to go online. Good luck.

 

BTW I first went to the Verizon store and the guy couldn't figure it out. They told me to call Apple Care for $30. After trying everything i could find by searching Google - I called phone technical support - they were much better.

Re: SOLVED - Re: Could not activate cellular data network
tmcclainmyers
Member

I too had the same issue. I tried doing the resets, no success. Called CS...they did not have a clue. I spent a half hour on the phone, finally they tried some "switch" on their network... IT WORKED! I asked what the issue was and she said, "it was a switch on our network." So, if you have the same issue, I would immediately say something about the switch, maybe it will save you time as some of their reps are CLUELESS!

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Re: SOLVED - Re: Could not activate cellular data network
GRWolverineFan

They are sending me a new phone.  We tried everything listed above and none of it worked.  Must've gotten one of the few faulty Apple products....

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Re: SOLVED - Re: Could not activate cellular data network
budone
Sr. Leader
Sr. Leader

 


GRWolverineFan wrote:

They are sending me a new phone.  We tried everything listed above and none of it worked.  Must've gotten one of the few faulty Apple products....


Being you are in W. MI, do you have an Alltel plan by chance????

 

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Re: SOLVED - Re: Could not activate cellular data network
Streetiphone
Member

I spoke to a Verizon tech .. She was very helpful.  We tried resetting network, *228, powering off and on, airplane mode off and on, turn off wifi, etc... 

 

Nothing seemed to work .. Then she had me hold the top button and home button at the same time until the apple icon appeared.  This forced the iphone to shutdown the way you force shutdown a computer.  Then it restarted and my internet connection was back to normal. 

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Re: SOLVED - Re: Could not activate cellular data network
vtaznboylei
Member

Hi,

 

Just wondering, when you had this issue.  Could you still connect to 3G?  The issue I am having is that when I turn on the 3G and try to use any app that needs the internet, I get the following error msg: http://yfrog.com/h430gexj.  But after I click OK, the 3G will work and I can get on fine.  

 

Thanks

 

Chris

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Re: SOLVED - Re: Could not activate cellular data network
SGBEATZ
Member

I had the same problem when I first got my iphone on the 10th. A couple days later I found out what the problem was. It was NOT the phone itself, what happened was when you got your new phone and you were using data on your old phone while they were activating the iphone it left the data plan on the old one and giving the iphone a phone only plan. Sounds weird, but all they had to do was switch it over and reset it. Basically re-activate the iphone. I found the info on this forum, took a screen shot and showed the tech guy at the verizon store, he made a phone call to verizon and within 15 minutes I was out of there. 

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Re: SOLVED - Re: Could not activate cellular data network
vtaznboylei
Member

 


SGBEATZ wrote:

I had the same problem when I first got my iphone on the 10th. A couple days later I found out what the problem was. It was NOT the phone itself, what happened was when you got your new phone and you were using data on your old phone while they were activating the iphone it left the data plan on the old one and giving the iphone a phone only plan. Sounds weird, but all they had to do was switch it over and reset it. Basically re-activate the iphone. I found the info on this forum, took a screen shot and showed the tech guy at the verizon store, he made a phone call to verizon and within 15 minutes I was out of there. 


 

Was your 3G not working at all though?  For me, once I enable 3G I get this error msg.  Once I hit OK and wait a couple minutes my 3G will start working.

 

Thanks

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