Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Deactivation Problems
JSBINDEL
Member

I went through the transver/activate procedure on Verizon website.  It shows my IPhone 4 as being deactivated, and yet my IPhone 4 still is working a day later.  I have since activated my IPhone 5s.  The IPhone 4 no longer shows on my account, but both phones are still working.  Pain, as I need to sell the 4 to a friend and now he has to wait until this one is wiped and deactivated properly. 

I'm going to take it to a Verizon store and see if they can do it.  They better not tell me to go to an Apple store.  I will have a fit.    I hate going to Verizon stores.  They are always ridiculously busy and the tech staff is not always well-versed in trouble-shooting things like this.  Annoying.

Comment edited as required by the Terms of Service.

Labels (1)
0 Likes
Re: deactivate phone
vzw_customer_support
Customer Support

Hi JSBINDEL,

Save the trip to the store and frustration, we can help here! We want making account changes to be easy. I apologize that this has not occured. Let's get your old phone deactivated properly. What software version is the iPhone 4 on? What service on the iPhone 4 is still working? Send details

Thanks,
PamelaF_VZW
Tweet us @vzwsupport

0 Likes
Re: Deactivation Problems
ttipgem
Sr. Member

Make sure that you have removed the phone from your iCloud.  http://support.apple.com/kb/PH2702

Make sure that you have turned off "Find My Phone".

0 Likes